CV 2 Degree*
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PERSONAL PROFILE
A graduate multimedia designer with a broad portfolio of non-commercial work , supporting strong technical skills and a methodical approach to Website design and development. I have a keen focus on balance between creativity; functionality accessibility and usability. I work to high standards and have an eye for detail with skills in creative design; web development and responsive media content.
CAREER ASPIRATION
To enter a graduate training program or junior position in multimedia, preferably in the new-media sector where my creative initiative, ideas and a genuine enthusiasm would allow me to progress. Completing my course projects has taught me to provide originality and quality whilst successfully meeting deadlines.
EDUCATION & PROFESSIONAL QUALIFICATIONS
National Delius Training Certificate BGSW CRC 2015
Emergency First Aid at Work HABC Level 2 Award Wiltshire College 2015
Entry Level Extended Award in Employability (Level 3) Wiltshire College 2015
B.S.c. (Hons) Multimedia Technology (2:2) Buckinghamshire New University 2006
CCNA Networking Basics Level 1 Certificate Buckinghamshire New University 2003
Edexcel Advanced (Double Award) VCE I.C.T. A,A(aa) Swindon College 2002
The British Computer Society ECDL Certificate Swindon College 2001
Edexcel BTEC Intermediate GNVQ I.T. (Distinction) Swindon College 2000
KEY PERSONAL SKILLS
Highly competent IT specialist with strengths covering design, operation and trouble-shooting. Able to manage and fix office systems. Design skills cover all areas of electronic and printed media, and I also have the ability to create integrated work that spans several media types. Enthusiastic, positive and collaborative team-worker, keen to learn and willing to share skills and information with others. Good interpersonal skills and natural customer focus. Able to manage multiple tasks under pressure, reliable at meeting deadlines, and generally results oriented.
EMPLOYMENT HISTORY
Case Administrator | BGSW CRC (Formally Wiltshire Probation Trust) Aug 2015 – Present
• Providing efficient and concise administrative support to the Community Payback Team.
• Responsible for administrative tasks such as filing, scanning, photocopying, data entry, e-mails and
telephone queries.
• Maintaining non-disclosure agreement (NDA) of information and adhering to company policy
regarding Data Protection.
• Proficiently operating I.T. applications and equipment, including MS word, national databases, MS
Excel spreadsheets, internal (Lotus Notes) e-mail system.
• Responsible for an e-mail box, collating data and evaluating cost effectiveness of e-mails.
• Set-up and maintained new database records via case files and updated records regularly.
• Extracted information from questionnaires and updated collated information onto a spreadsheet.
• Allotted hours for training and unpaid work for service users using bespoke in-house software.
• Disseminated information and passed communications accurately and quickly.
2nd Line I.T. Help Desk Support | City Link Sept 2009 – Dec 2014
• Monitored an I.T. ticketing system and problem solved technical incidents raised using e-mails,
phone, remote support to 8000 end-users (Companies included - Amazon, Marks & Spencer’s n and smaller businesses).
• Pro-actively maintained the SLA and escalated support to 3rd line I.T. support where required.
• Booked technicians for site visits for hardware/software maintenance & installations.
• Conversed precisely and accurately to all levels of management and technical staff.
• Managed and prioritised work load in accordance to company compliance standards.
• Communicated technical solutions to both technical and non-technical audiences.
Front End Developer/Designer | TW International Nov 2008 – Jan 2009
Client:
http://www.twinternational.com
• Updated database with new products & prices including VAT percentages
• W3C Web standard Compliant
• CCS 2.0 styling
• HTML
• CSS
I.T. SKILLSET
Web Development
• Programming Languages (HTML, CSS 2.0, PHP, Javascript, Pascal & ASP)
• Content Management Systems (Wordpress)
• Google API, Google Analytics', Adwords
• Social Media Implementation and brand marketing
• Search Engine Optimisation (SEO)
• JQuery plug-in
Software
• 3D Animation and Modeling (3D Studio Max, Maya, Bryce)
• Adobe Creative Suite 6 (Photoshop, Flash, Dreamweaver, Illustrator, Fireworks & Premier)
• Microsoft Office (Word, Access, Excel, Powerpoint, Publisher and Outlook)
• UK Government Probation Management Systems (nDelius & OASys)
PC Installation & Maintenance
• Microsoft DOS; XP; Windows 98; Windows 7 and 10 and Linux (Open Source)
• PC Installation; Configuration and Maintenance.
INTERESTS & ACHIEVEMENTS
In my spare time I enjoy website design, LAN events and online gaming. Other activities include carp fishing, football, garden maintenance and attending live music events. Whilst at Swindon College I received the award for best over 19 student.
REFERENCES
Personal and professional references available upon request.